Glenn Reynolds
Director

Role at Pretty Cool Customers:

Glenn started Pretty Cool Customers as a sole trader back in 2009 and has since overseen it grow into the thriving business it is today.

What I Like about Working for Pretty Cool Customers:

Now heading up the air conditioning side and managing operations, Glenn enjoys seeing every project through from the first call to final completion.

What I Enjoy Doing Outside of Work:

Outside of work, Glenn is a dedicated family man, married to Sinead, with twin boys Connor and Dylan keeping him on his toes. When he’s not in the office or on-site, you’ll likely find him at the gym, playing football, or playing guitar

Don Raghip
Direcctor

Role at Pretty Cool Customers:

Don came in as a Director to Pretty Cool Customers in 2011 to grow the Refrigeration side of the business. Don has grown that side of the business from scratch to where it is today.

What I Like about Working for Pretty Cool Customers:

Working with varied clients and varied sites, you get to meet all different people end work in so many ditterent sectors of work.

What I Enjoy Doing Outside of Work:

Outside of work, Don lives with his partner Vicki and two daughters, Maisie and Maggie. Don is a keen Golfer and enjoys playing football. Every now and again you will get Don on the Decks livening up any party

Darren Fordham
Air Conditioning Engineer

Role at Pretty Cool Customers:

Darren has been with us for nearly 5 years , leading the install team. Working in homes, pubs, restaurants etc. He enjoys seeing an install job through start to finish. He has a great rapport with all our install customers and this shines through in our work. He enjoys being given the responsibility to get these jobs done on time and to a great standard.

What I Like about Working for Pretty Cool Customers:

Working a PCC has been great the fact we are a smaller company we care more! Glenn and Don let trust me to get on with the job and don’t really have to get involved, I like the trust shown in our engineers

What I Enjoy Doing Outside of Work:

Outside of work,he’s a busy dad to Florence and Guy , I help out with there local football teams coaching and organising , if I have any spare time, there is nothing better than socialising with friends and family

Gavin Somers
Refrigeration Engineer

Role at Pretty Cool Customers:

Gavin joined Pretty Cool Customers in 2024 as a Refrigeration Engineer. With a vast amount of knowledge and experience, he has shown his value straight from the get go

What I Like about Working for Pretty Cool Customers:

Every day is different and never in the same place or same job twice. Working alongside Rae and Don brings great dynamics to the team.

What I Enjoy Doing Outside of Work:

Outside of work, Gavin is preparing for the big day! If he isn’t organising the wedding, you will find him at Stevenage FC or practicing his boxing skills down at the boxing club

Adam Gale
Maintenance Engineer

Role at Pretty Cool Customers:

Adam joined Pretty Cool Customers in Feb 2023.  Bringing his expertise from working in the gas industries and civil engineering, he brings a fresh approach to his role

What I Like About Working for Pretty Cool Customers:

I enjoy meeting new customers in many different work places and homes. It’s a great team of engineers and we work very well as a team

What I Enjoy Doing Outside of Work:

Adam is a season ticket at Tottenham Hotspur and enjoys socialising

Rae Daniell
Refrigeration Apprentice

Role at Pretty Cool Customers:

Rae joined Pretty Cool Customers in June 2024 to jump in on the apprenticeship scheme. He is currently in his first year of CNWL learning Air Conditioning, Refrigeration and Heat Pump Systems

What I Like About Working for Pretty Cool Customers:

I enjoy the different types of equipment you get to work on, from Ice machines, cellar coolers, walk in fridges and bottle fridges. Learning from engineers that have a vast knowledge base is great for my progression in the industry

What I Enjoy Doing Outside of Work:

Rae is a West Ham season ticket holder, plays football and socialising

Laura Allen
Office Manager

Role at Pretty Cool Customers:

Laura Allan joined Pretty Cool Customers in January 2021 as Office Support. She manages client communications, scheduling, and admin tasks, ensuring smooth operations with her proactive approach.

What I Like About Working for Pretty Cool Customers:

I enjoy the collaborative and friendly atmosphere. It’s great to be part of a team that values both staff and clients.

What I Enjoy Doing Outside of Work:

Outside of work, I love spending time with family and friends, reading, and eating out!